In the event of loss due to flight delays or mishandling by airplane, we advice you to check the fishes immediately upon the receipt at the airport, preferably with the personnel who bring out your boxes.Claims should be immediately lodged directly to the airline concerned. If you do not carry out the above procedures, you risk the possibilities of getting your claims rejected. Please note that we are not liable for such DOAs. In any event, you're advised to keep us informed.